Privacy Policy
Effective Date: December 18, 2024 G.C.
This Privacy Policy explains how MemhirET Software Technologies ("MemhirET," "we," "our" or "us"), a subsidiary of SY Enterprises PLC, collects, uses, discloses, and protects information about users ("you" or "User") of our websites, applications, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use the Services.
1. SCOPE AND APPLICATION
This Privacy Policy applies to information we collect through our Services, which primarily include personalized test preparation, study guides, and educational support tools. This policy does not apply to third-party websites, services, or applications, even if they are accessible through our Services.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect basic personal information that you provide when you register for an account, such as your name, email address, and, if applicable, the educational institution you are affiliated with. If you register as a student through a school or educational institution, we may receive additional information related to your enrollment.
2.2 Usage Data
We may collect non-personal usage data about how you access and use our Services. This may include information such as IP addresses, device type, browser type, operating system, pages viewed, time spent on pages, and the date and time of your visits. This information helps us understand how our Services are being used and assists us in improving their functionality and performance.
2.3 Cookies and Similar Technologies
We may use cookies and similar technologies to enhance your experience, for example, by remembering your preferences. You can manage your cookie preferences through your browser settings, although disabling cookies may affect your ability to use some features of our Services.
3. HOW WE USE YOUR INFORMATION
3.1 To Provide and Improve Our Services
We use the information we collect to deliver the Services you request, maintain and improve their quality, develop new features, and personalize user experiences. For instance, we may use your performance data to recommend specific study guides or practice materials tailored to your learning needs.
3.2 Analytics and Product Enhancement
We analyze aggregated, non-personal data to understand usage trends and make data-driven decisions about product improvements, new features, and overall service enhancements. Personal information may be used in a de-identified form to improve our algorithms and educational content.
3.3 Communication
We may use your contact information to send you updates, notifications, newsletters, or information about changes to our Services. You can opt out of receiving certain communications at any time.
3.4 Compliance and Protection
We may use your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our Terms of Service; to detect and prevent fraud, security, or technical issues; and to protect against harm to the rights, property, or safety of MemhirET, our users, or the public.
4. DATA SHARING AND DISCLOSURE
4.1 No Third-Party Data Sharing for Marketing
We do not share your personal information with third parties for their own marketing or advertising purposes. We do not engage in targeted advertising through third-party networks.
4.2 Schools and Educational Institutions
If you are registered through a school or educational institution, we may share certain performance data and progress reports with that institution, its authorized personnel, and educators who need this information to support your learning process. This sharing is done to fulfill the educational purpose of the Services and is limited to necessary data.
4.3 Service Providers
We may engage third-party service providers to perform functions on our behalf, such as hosting, analytics, and technical support. These service providers have access to personal information only as needed to perform their services and are contractually obligated to maintain confidentiality and comply with applicable privacy and security laws.
4.4 Legal Requirements
We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or when we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.
5. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include technical, administrative, and physical safeguards. However, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.
6. DATA RETENTION
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely dispose of it.
7. USER RIGHTS AND CHOICES
7.1 Access and Correction
You may access, update, correct, or delete certain personal information in your account settings at any time. If you need assistance, please contact us using the information provided below.
7.2 Opt-Out of Communications
You may opt out of receiving certain promotional communications by following the unsubscribe instructions included in the email or contacting us directly. Please note that you may still receive non-promotional messages, such as those about your account or updates to our Services.
8. CHILDREN'S PRIVACY
Our Services are intended for users of all ages, but the collection of data from children is subject to consent requirements if mandated by applicable law. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete that information.
9. INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored in servers located in various jurisdictions. By using our Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection laws.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Services with the "Effective Date" listed at the top. Your continued use of the Services after the Effective Date constitutes your acceptance of the updated policy.
11. CONTACT US
If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us at:
Contact Information
MemhirET Software Technologies
c/o SY Enterprises PLC
St. Rufael Bldg, Woreda 13,
LemiKura Subcity, Addis Ababa, Ethiopia
contact@memhiret.com
+251 977 16 23 91
By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.